Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-food-delivery-and-meal-preparation.freshreport.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external websites, apps, or services linked from our platform. These third-party services have their own privacy policies, which govern the collection and use of your data.

Processing Activities

This Privacy Policy becomes effective when you:

  1. Use any of our applications or services as an authorized user.
  2. Visit our website(s) linked to this policy.
  3. Engage with us through email, phone calls, or text messages (SMS), including receiving newsletters and promotional content.

Personal Data Collection

We collect various types of personal information from users, which can include:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Credit card details, billing addresses, and transaction records for processing payments.
  • Financial Information: Bank account numbers (if linked) and financial transaction data.
  • Purchase Information: Items purchased, quantities, and order history.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information from your smartphone or tablet.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback and Reviews: Comments, suggestions, and reviews you submit to us.
  • Social Media Information: Data from social media platforms when you choose to log in through these accounts.
  • Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various means: user input forms, account settings, browsing activities, automated tracking technologies (like cookies and similar technologies), and third-party service providers.

Cookies

We use cookies to enhance your experience and understand how users interact with our platform. Cookies are small text files stored on your device that serve multiple purposes:

  • Strictly Necessary: These ensure basic functions, such as allowing you to navigate through pages.
  • Preference: Remembering user preferences for a personalized experience.
  • Analytics: Tracking site usage and gathering statistics to improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, where they can manage or block specific types of cookies.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected. This may include:

  • Fulfilling orders and providing services.
  • Maintaining your account and user preferences.
  • Analyzing trends and improving our platform.
  • Complying with legal obligations, tax/accounting requirements, or fraud prevention measures.

Once the data is no longer required for these purposes, we securely delete or anonymize it to prevent direct identification.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: Secure encryption protocols are used for data transmission and storage.
  • Secure Processing: We engage secure third-party payment processors and service providers.
  • Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us immediately at the details provided below.

Your Rights (Dependent on Location)

Depending on your country of residence, you may have certain rights regarding your personal data, including:

  • Access to your data and its use.
  • Correction or rectification of inaccurate information.
  • Erasure (or ‘right to be forgotten’) under certain circumstances.
  • Restriction on processing your data.
  • Portability of your data to another service provider.
  • Right to object to the processing of your data for specific purposes.
  • Non-discrimination in accessing services.

To exercise these rights or have any data-related queries, please reach out to our privacy team at [email protected] or via postal mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website and/or email communication.

Contact Information

For any questions, comments, or requests related to privacy or data protection: